I. How to Contact Us
II. The Personal Information We Collect and How We Collect It
We collect different types of information about you depending on your contact point with us and how you interact with us and our website. Some information you may provide directly. Other information may be collected automatically.
a. Information You Provide
Although we sell our products exclusively to other businesses (a “business-to-business” or “B2B” model), from time to time, we may end up in possession of Personal Information of an individual. Some of the Personal Information we collect is information you provide directly to us—for example when you seek information about a product you have purchased or are interested in purchasing, or are inquiring about or applying for employment. We may also collect information about you in conjunction with reviews of our products that you choose to post online in publicly accessible forums.
b. Information We Collect Automatically
In addition to information you provide to us, we also collect certain information about you automatically from your use of our website. For example, when you visit our website, we may collect your IP address, page URL requested, time of request, browser type and operating system.
If you communicate with our employees and other staff members via email, our information technology systems maintain those emails for business purposes for a limited time period unless otherwise required to be maintained for a longer time period for legitimate business or legal reasons.
c. Information Provided by Customers
We may also receive Personal Information, such as your name, address and phone number, from our customers who have arranged for us to ship the product that you have purchased online from such customer directly to the address you provided at the time of product purchase.
III. How We Use the Information We Collect
We use the Personal Information we collect about you primarily to provide customer services to you at your request, manage and improve the products we offer, and respond to employment inquiries, all as permitted by applicable laws. We use the following categories of personal information in the following ways:
|Category of Personal Information||Purpose(s) for Which We Use This Information|
|Name, email address, mailing address, phone number, product(s) purchased||Customer service and product improvement; product shipment; respond to employment inquiries.
More information for job applicants can be found here.
|IP address, page URL requested, time of request, browser type and operating system||To protect the security of our website|
We may use information for any purpose if the information does not identify you and cannot be combined with other information accessible to us to identify you.
We do not sell the Personal Information we collect about you to any third parties.
IV. Third-Party Links
V. Protection of Personal Information
We take seriously our responsibility to protect the information we collect or receive. We have implemented commercially reasonable and appropriate technical, administrative, and physical security measures to protect the information that we collect or receive. From time to time, we review and consider updates for our security procedures. Please be aware that, despite our ongoing efforts, no security measures are perfect or impenetrable.
VI. How We Respond to “Do Not Track” Signals
Your browser and other technology may have a “do-not-track” setting that sends signals to websites with the technology to receive them, to express your preferences regarding online tracking. We do not currently have the technology to respond to such signals. If you are a California resident who wishes to opt out of sharing personal information with us, please see the instructions for submitting such requests, below.
VII. Your California Privacy Rights
If you are a resident of California, your rights to submit certain requests relating to your Personal Information are described below. Please note that when submitting a request, you will be asked to provide information to verify your identity before action is taken. You may designate an authorized agent to make the requests below on your behalf. An authorized agent must submit proof to us that he or she has been authorized by you to act on your behalf, and you will need to verify your identity directly with us through the process described below.
a. Right to Opt Out of the Selling of Your Personal Information
We do not sell your personal information to any third parties. As such, there is no need to submit a request for us to not sell your personal information. If you have any questions, feel free to contact us at 833-996-1631 or submit the interactive web form available here.
b. Right to Know
If you are a California resident, you have the right to request more information regarding the following, to the extent applicable:
- The categories of personal information we have collected about you.
- The categories of sources from which the personal information was collected.
- The business or commercial purpose why we collected your personal information.
- The specific pieces of personal information we have collected about you.
- The categories of personal information about you that we have shared with third parties.
- The categories of third parties with which we shared your personal information.
You may submit a request for the information above by calling us at 833-996-1631 or submit the interactive web form available here. In connection with submission of your request, we will take steps to verify your identity as outlined below, and you will need to verify your identity before action is taken.
Please note that due to the different requirements of the applicable laws, our response times may vary depending on the specific type(s) of information sought. We respond to all verifiable requests for information as soon as we reasonably can, and no later than legally required.
c. Right to Request Deletion of Your Personal Information
California residents also have the right to request that we delete your personal information collected or maintained by us. Once we receive your request, we will let you know what, if any, personal information we can delete from our records. There may be circumstances where we cannot delete your personal information. For example, if we need to: (1) retain your personal information to complete a transaction or provide goods or services; (2) detect security incidents; (3) protect against unlawful activities; (4) identify, debug or repair errors; or (5) comply with a legal obligation. You may submit a request to delete your personal information by calling us at 833-996-1631 or submit the interactive web form available here. In connection with submission of your request, we will take steps to verify your identity as outlined below, and you will need to verify your identity before action is taken.
d. Verification of Requests for Further Information or to Delete Personal Information
Upon submission of a request for information or a request to delete information, we will take reasonable steps to confirm that the person submitting the request to know or request to delete is the person to whom the information relates, and to prevent unauthorized access or deletion of information. The specific steps taken to verify the identity of the requesting person may vary based on the nature of the request, including the type, sensitivity and value of the information requested, the risk of harm posed by unauthorized access or deletion, the likelihood that fraudulent or malicious actors may seek the information, the robustness of personal information provided to verify your identity, the nature of our business relationship with you, and available technology for verification.
We will generally try to avoid requesting additional information from you for the purpose of verification, but we may need to do so if we cannot verify your identity based on the information already maintained by us. If we request additional information to verify your identity, it will be for that purpose only, and will be deleted as soon as practical after processing the request, except as otherwise provided by law.
The following generally describes the verification processes we use:
- For requests to know categories of personal information, we will verify your identity to a reasonable degree of certainty by matching at least two data points provided by you with reliable data points maintained by us.
- For requests to know specific pieces of personal information, we will verify your identity to a reasonably high degree of certainty by matching at least three data points provided by you with reliable data points maintained by us. We will also require a declaration, signed under penalty of perjury, that the person requesting the information is the person whose information is the subject of the request. We will maintain all signed declarations as part of our records.
- For requests to delete personal information, we will verify your identity to a reasonable degree or a reasonably high degree of certainty depending on the sensitivity of the personal information and the risk of harm posed by unauthorized deletion. We will act in good faith when determining the appropriate standard to apply.
If there is no reasonable method by which we can verify your identity, we will state so in response to a request to know or delete personal information, including an explanation of why we have no reasonable method to verify your identity.
e. Right to Non-Discrimination for the Exercise of Your Privacy Rights
If you choose to exercise any of the privacy rights conferred by the California Consumer Privacy Act of 2018, you also have the right not to receive discriminatory treatment by us. This means that, consistent with California law, we will not deny providing goods or services to you, charge you different prices or provide a different level or quality of goods and services to you unless those differences are related to the value of your Personal Information.